---
title: "Terms of Use"
canonical: https://www.oryntech.ai/en/legal/terms
last-updated: 2026-08-25
---

# Terms of Use

Version 2.2 — effective 2026-08-25

# TERMS OF USE

**ORYNTECH SRL** | Version 2.2 | Effective Date: August 25, 2026

**IMPORTANT:** These Terms and Conditions of Use constitute a legally binding agreement between you and ORYNTECH SRL. By accessing, purchasing, or using our Services in any way, you confirm that you have read, understood, and agree to be fully bound by these Terms, our Privacy Policy, the Earnings Disclaimer, the Refund Policy, and all other applicable policies forming the Contractual Framework. Our Services are offered exclusively for lawful commercial purposes. These Terms contain important provisions on payment obligations, limitation of liability, intellectual property rights, data protection, and dispute resolution. Read them carefully before purchasing.

## 1. Definitions

The following definitions apply throughout these Terms and all documents forming the Contractual Framework of ORYNTECH SRL:

**"Company", "we", "us", or "our"** means ORYNTECH SRL, a limited liability company incorporated under Romanian law, CUI 54180636, Trade Registry No. J16/15026/2026, EUID ROONRC.J16.15026.2026, with registered address at Municipiul Craiova, Str. Aristizza Romanescu, Nr. 7C, Corp C3, Spatiile 1, 2, 5, 6, Judet Dolj, Romania.

**"Services"** means all programs, products, integrated AI-driven business automation systems, CRM configuration, workflow design, AI conversational agents, AI voice agents, funnels, landing pages, websites, calendars, reputation management systems, communication automations, and any related deliverables and implementations provided by ORYNTECH SRL.

**"Platform"** means the integrated AI automation and CRM platform provided to Clients as part of the Services, including all associated tools, dashboards, automation features, sub-accounts, and functionalities.

**"Client" or "you"** means any individual aged 18 or over, or any legal entity acting through an authorised representative, that purchases, subscribes to, accesses, or uses the Services in any capacity.

**"Consumer"** means a Client who is a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of Romanian Law no. 449/2003, OG no. 34/2014, and Directive 2011/83/EU.

**"Professional" or "B2B Client"** means a Client who is a legal entity (SRL, PFA, SA, or equivalent) or a natural person acting in the course of their trade, business, craft, or profession.

**"Subscription Plan"** means either (i) the Kickstart Plan at €399/month on a rolling monthly basis or (ii) the Dominate Plan at €199/month billed annually (€2,388 per year, prepaid) for a fixed 12-month term, each as described in Section 4.

**"Kickstart Plan"** means the rolling monthly Subscription Plan at €399/month, billed monthly, with no minimum commitment beyond the current monthly billing cycle, starting with a 30-day Free Trial for new Clients as described in Section 3, Section 4.2, and Section 4.5(a).

**"Dominate Plan"** means the Subscription Plan at €199/month billed annually (€2,388 per year, prepaid) for a fixed-term commitment of twelve (12) months, starting with a 30-day Free Trial for new Clients as described in Section 3 and Section 4.5(b).

**"Program Materials"** means all content, documentation, templates, workflows, automations, scripts, AI configurations, training materials, branding assets, methodologies, and any other intellectual property created, configured, or provided by ORYNTECH SRL in connection with the Services.

**"Usage Fees"** means additional consumption-based charges for Platform features including SMS, email, telephony, and AI processing, as detailed in Section 5.3.

**"Free Trial"** means the complimentary access period available to new Clients prior to the automatic activation of the paid Subscription, as described in Section 3, comprising thirty (30) calendar days for both Plans. A valid payment method is required to start a Free Trial, nothing is charged during the Free Trial, and the Subscription auto-converts to paid at the end of the Free Trial unless the Client cancels before it ends.

The “7-Day Service Quality Refund Window” (formerly also called the “7-Day Money-Back Guarantee”) has been withdrawn as a money-back mechanism and no longer forms part of these Terms. New Kickstart Plan Clients instead receive a 30-day Free Trial Period, under Section 3 and Section 4.5(a). The concepts of Qualified Service Defect and Remediation Procedure survive solely for the purposes of the service credits and the right to terminate for underperformance available under the Service Level Agreement, and do not give rise to any money-back refund.

**"Qualifying Service Defect"** means exclusively one of the following events, for the purpose of the service credits and remedies available under the Service Level Agreement: (i) a major Platform outage affecting core Services for more than seventy-two (72) consecutive hours, attributable to ORYNTECH SRL or its Platform infrastructure; (ii) a critical bug or malfunction that prevents the Client from using core functionalities of the Platform delivered as part of the Subscription Plan, which has been formally reported in writing by the Client and has not been remedied by ORYNTECH SRL within five (5) business days from the report; or (iii) failure by ORYNTECH SRL to deliver the initial setup and configuration expressly committed during onboarding within the timeframe agreed in writing. Any other circumstance, including those listed in Section 4.5(c), does not constitute a Qualifying Service Defect.

**"Cure Procedure"** means the mandatory pre-remedy procedure referenced in Section 4.5 and set out in the Service Level Agreement, under which the Client must (i) notify ORYNTECH SRL of the alleged Qualifying Service Defect in writing at oryntechai@gmail.com, (ii) provide reasonable evidence of the defect, and (iii) allow ORYNTECH SRL a period of five (5) business days from receipt of the written notice to investigate and remedy the defect, before any service-credit request based on that defect may be submitted.

**"Confidential Information"** means any technical, commercial, financial, strategic, or operational information disclosed by either party in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

**"Contractual Framework"** means collectively these Terms of Use, the Privacy Policy, the Earnings Disclaimer, the Refund Policy, the Cookie Policy, the Acceptable Use Policy, the Service Level Agreement, and the Client Onboarding Agreement, all as published at www.oryntech.ai.

**“Force Majeure Event”** means any event beyond a party's reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, failures of third-party infrastructure (including cloud hosting providers, telecommunications operators, or payment processors), or any other cause that could not have been foreseen or prevented with reasonable diligence.

**“AI Features”** means all artificial-intelligence-based features provided as part of the Platform, including conversational AI agents, AI voice agents, content generation, workflow AI, and any related automated decision-support tools.

**"Beta Features"** means any feature, functionality, integration, or service of the Platform that is expressly identified by ORYNTECH SRL as being in beta, preview, early access, or experimental status, whether through Platform labelling, written notice, or any other reasonable form of identification.

**"Login Credentials"** means the username, password, multi-factor authentication tokens, API keys, OAuth tokens, and any other authentication elements used by the Client or its authorised users to access the Platform.
## 2. Eligibility and Acceptance

ORYNTECH SRL's Services are designed, priced, and supplied exclusively as a business-to-business (B2B) offering, intended for legal entities (companies) and self-employed professionals (PFA, sole trader, family enterprise) acting within their commercial, industrial, craft, or professional activity — and not for individuals acting as private consumers outside any professional activity. By way of exception, in the unusual situation where a Client nevertheless qualifies as a Consumer within the meaning of Section 1, the mandatory consumer protection provisions of applicable Romanian and EU law remain applicable, within the limits expressly set out in these Terms (see, among others, Sections 4.6, 10.3, 15.3, and 15.4).

Our Services are intended solely for individuals who are at least 18 years of age and for legal entities acting through authorised representatives with full authority to bind the entity. By accessing or using our Services, you represent and warrant that: (i) you are at least 18 years of age or are an authorised representative of a legal entity; (ii) you have the legal capacity and full authority to enter into a binding agreement; (iii) your use of the Services does not violate any applicable law or regulation in your jurisdiction; and (iv) all information you provide to ORYNTECH SRL is accurate, complete, and current.

Any registration, access, or use of the Services by anyone under the age of 18 is unauthorised, unlicensed, and in violation of these Terms. ORYNTECH SRL reserves the right to immediately terminate any account found to belong to a minor.

ORYNTECH SRL permits one (1) Free Trial Period per individual or legal entity. Any attempt to circumvent this limitation — including through multiple registrations, the use of different email addresses, different corporate entities under common control, or any other means — constitutes a material breach of these Terms and will lead to the immediate and permanent termination of all associated accounts, without refund.

## 3. Free Trial (Both Plans)

New Clients start their Subscription with a Free Trial of thirty (30) calendar days for both Plans. During the Free Trial, you have full access to the Platform under the same terms as paying Clients, except that no Subscription Fee is charged. A valid payment method is required to begin the Free Trial, but nothing is charged during it.

At the end of the Free Trial period, unless you have cancelled in writing to oryntechai@gmail.com before its expiry, your payment method will be automatically charged: (i) for the Kickstart Plan, the first monthly fee of €399 (charged after the end of the 30-day Free Trial unless you cancel before day 31), converting the Plan to a paid rolling monthly Subscription; and (ii) for the Dominate Plan, the annual fee of €2,388 (charged after the end of the 30-day Free Trial unless you cancel before day 31). Once the Dominate Plan annual fee is charged, the full 12-month commitment of the Dominate Plan becomes binding (see Section 4.3).

Free Trials are not transferable and are limited to one (1) per individual or legal entity. Any abuse of the Free Trial is governed by Section 11.4.
## 4. Subscription Plans, Fees, and Refund Windows

### 4.1 Plans Offered

ORYNTECH SRL offers two Subscription Plans:

- **Kickstart Plan:** €399 per month, rolling monthly, no minimum commitment, starting with a 30-day Free Trial for new Clients.
- **Dominate Plan:** €199 per month billed annually (€2,388 per year, prepaid) for a fixed 12-month term, starting with a 30-day Free Trial for new Clients.

Both Plans include access to the full Platform and the integrated Services as described on www.oryntech.ai. The choice of Plan is made at the time of registration and may not be modified retroactively.

### 4.2 Kickstart Plan — Rolling Monthly

The Kickstart Plan starts with a 30-day Free Trial for new Clients (see Section 3) and is thereafter billed monthly in advance on the same day of each month corresponding to the date the first paid charge is made. The Client may cancel at any time through the Platform interface or by written notice to oryntechai@gmail.com — including during the Free Trial, in which case nothing is charged. Cancellation of a paid subscription takes effect at the end of the then-current monthly billing cycle. No further monthly fees are charged thereafter; however, any Usage Fees incurred up to the end of the cycle remain due.

### 4.3 Dominate Plan — 12-Month Term, Billed Annually in Advance

The Dominate Plan is billed annually in advance: at the end of the 30-day Free Trial, your payment method is charged the annual fee of €2,388, which prepays a fixed twelve (12) month term. By selecting the Dominate Plan, you expressly acknowledge and agree that:

- The annual fee covers the full committed term and is due and payable in advance regardless of dissatisfaction, non-use, or change in business circumstances.
- Except as expressly provided in these Terms (including Section 13.3 and Section 14) or required by mandatory law, the prepaid annual fee is non-refundable, in whole or in part, on early termination during the committed term.
- Any amount that remains unpaid (including a renewal annual fee that has fallen due) becomes immediately due and payable in full. Unpaid balances may be referred to a debt recovery agent or pursued through legal proceedings in accordance with applicable Romanian law. ORYNTECH SRL reserves the right to apply statutory late payment interest pursuant to Law no. 72/2013 on combating late payment in commercial transactions.

### 4.4 Auto-Renewal

Kickstart Plan: the rolling monthly subscription continues automatically each month at the then-current monthly rate until cancelled in accordance with Section 4.2.

Dominate Plan: at the end of each 12-month term, the Dominate Plan automatically renews for a further 12-month term and the annual fee at the then-current annual rate is charged to your payment method, unless you provide written notice of cancellation to oryntechai@gmail.com at least 30 calendar days prior to the renewal date. ORYNTECH SRL will send you a renewal reminder by email not less than 14 days before the renewal date. Cancellation takes effect at the end of the then-current 12-month term; the Plan remains active until that date, and the prepaid annual fee is not refunded for the unused portion by reason of the cancellation alone.

This tacit renewal clause constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code and is subject to the separate acceptance mechanism described in Section 16 (“Electronic Contracting”).
### 4.5 Free Trials by Plan

The Free Trial applicable to your Subscription depends on the plan you select at the time of purchase. Both Free Trials are subject to the limitations and exclusions set out in Section 4.5(c).

(a) Kickstart Plan — 30-Day Free Trial Period. New Kickstart Plan Clients begin with a 30-day Free Trial Period. A valid payment method is required, no amount is charged during the trial period, and you may cancel at any time before the end of the trial period (before day 31) at no cost and for any reason. If you do not cancel, your payment method is charged automatically with the first monthly fee of €399 at the end of the trial period, and the Plan converts into a renewable monthly paid Subscription. The former 7-Day Money-Back Guarantee / 7-Day Service Quality Refund Window has been withdrawn and replaced by this Free Trial Period. Once the trial converts into a paid Subscription, monthly fees and Usage Fees are non-refundable once charged, except where a remedy is due under the Service Level Agreement (service credits) or where required by mandatory law. Detailed conditions are set out in the Refund Policy.

(b) Dominate Plan — 30-Day Free Trial Period. New Dominate Plan Clients begin with a 30-day Free Trial Period under Section 3. A valid payment method is required, no amount is charged during the trial period, and you may cancel at any time before the end of the trial period (before day 31) at no cost and for any reason. If you do not cancel, your payment method is charged automatically with the annual fee of €2,388 at the end of the trial period, and the full 12-month commitment in Section 4.3 becomes binding. Once the annual fee is charged, no refund of the annual fee paid in advance is available, except where ORYNTECH SRL is in proven material breach of its own obligations under these Terms, where a remedy is due under the Service Level Agreement, or where required by mandatory law.

**(c) Scope and Exclusions.** The Free Trials and any other refund mechanism described in these Terms cover exclusively defects in the technical performance and delivery of the Services by ORYNTECH SRL. They do not cover, and no refund will be granted on the basis of, any commercial, financial, or operational outcome obtained by the Client through use of the Services. The commercial success of the Client's business depends on a wide range of factors that lie entirely outside ORYNTECH SRL's control — including without limitation the quality, demand, and pricing of the Client's products or services; the Client's marketing, sales, and follow-up execution; the Client's market positioning and target audience; the Client's own use of the Platform and implementation effort; and general market and economic conditions. Accordingly, refund requests based on the Client's commercial results, lack of leads or sales, return on investment, or any similar business outcome will be declined. This exclusion applies in addition to, and without limiting, the disclaimers set out in Section 10.2 and the Earnings Disclaimer.

This Section 4.5 does not affect any statutory rights you may have as a Consumer under Section 4.6 or under applicable mandatory consumer protection law.

### 4.6 Consumer Right of Withdrawal

If you are a Consumer within the meaning of OG no. 34/2014 and Directive 2011/83/EU, you have a statutory 14-day right of withdrawal from a distance contract. However, by expressly requesting commencement of the Services during the withdrawal period — which occurs upon activation of the Free Trial, with which both the Kickstart Plan and the Dominate Plan begin immediately — you acknowledge and confirm that you expressly request performance of the contract before the expiry of the withdrawal period, and that you understand you will lose the right of withdrawal once the services have been fully performed, in accordance with Art. 16(a) of Directive 2011/83/EU as transposed into Romanian law by OG no. 34/2014, Art. 16(a).

This provision does not affect your rights under the 30-day Free Trial set out above and in our Refund Policy, which apply in addition to and independently of any statutory rights.

### 4.7 Setup Fee

Where separately agreed and charged, an implementation and onboarding setup fee of €1,000 applies in addition to the Subscription Plan fee. This setup fee may be reduced or waived under promotions applicable at the time of purchase (see Section 4.8). Where charged, the setup fee is non-refundable once the corresponding onboarding and configuration work has commenced, except where required by mandatory law.

### 4.8 Promotional and Introductory Pricing

The prices and fees above are the standard amounts. Promotional, introductory or waived pricing may be available as advertised at the time of purchase; the fees payable are those presented to you at checkout, which prevail over the indicative amounts in this document.
## 5. Payments, Billing, and Usage Fees

### 5.1 Payment Authorisation

By subscribing to any plan, you expressly authorise ORYNTECH SRL and its payment processor (Stripe, Inc., a company incorporated in the United States) to automatically charge your designated payment method on a recurring monthly basis for the Subscription Plan fee and any applicable Usage Fees. You will receive an electronic invoice for each charge to the email address on file. It is your responsibility to ensure that your payment method remains valid and sufficiently funded throughout your subscription.

### 5.2 Failed Payments and Grace Period

In the event that a monthly payment fails, ORYNTECH SRL will attempt to retry the charge up to three times. You will have a three (3) calendar day grace period from the original due date to update your payment details and complete the overdue payment. If payment is not received within this grace period, ORYNTECH SRL reserves the right to:

- Immediately suspend your access to the Platform and all Services without further notice;
- For the Dominate Plan, where the failed payment is a renewal annual fee that has fallen due, treat that renewal annual fee as immediately due and payable, or decline to renew and terminate the Plan at the end of the then-current term;
- For the Kickstart Plan, terminate the subscription with immediate effect;
- Apply statutory late payment interest at the rate applicable under Law no. 72/2013 from the date the payment fell due.

Suspension of access does not release you from any outstanding payment obligation, including any renewal annual fee of the Dominate Plan that has already fallen due.

### 5.3 Usage-Based Fees

In addition to the monthly Subscription Plan fee, certain Platform features incur additional consumption-based charges. Current indicative rates are set out below. These rates are subject to change; ORYNTECH SRL will provide reasonable advance notice of rate changes.

| Feature | Indicative Rate |
|---|---|
| Email | EUR 0.0016 per email |
| SMS / Text (per segment of 160 characters) | EUR 0.011 per segment |
| Outbound telephony | EUR 0.0196 per minute |
| Inbound telephony | EUR 0.0119 per minute |
| Premium Action Triggers | EUR 0.017 per trigger |
| Content AI (per 1,000 words generated) | EUR 0.15 |
| Workflow AI (per execution) | EUR 0.051 |
| Conversation AI (per interaction) | EUR 0.05 |

Usage Fees are billed separately from the Subscription Plan fee and are charged to your payment method at the end of each billing cycle. Usage-based fees are non-refundable under all circumstances, including in connection with any Free Trial, as they reflect actual third-party costs already incurred by ORYNTECH SRL.

### 5.4 Taxes and VAT

All prices listed are exclusive of any applicable value added tax (VAT), goods and services tax (GST), sales tax, withholding tax, or any other taxes, levies, duties, or charges imposed by any governmental authority. You are solely responsible for all such taxes applicable in your jurisdiction.

For Clients established in EU Member States other than Romania who are registered for VAT purposes: invoices issued by ORYNTECH SRL will apply the reverse charge mechanism in accordance with Art. 196 of Directive 2006/112/EC and Art. 307 of the Romanian Fiscal Code (Law no. 227/2015). You are responsible for self-assessing and reporting VAT in your jurisdiction.

For Clients in the United States and other non-EU jurisdictions: you are solely responsible for any applicable local sales tax, use tax, or withholding tax obligations.

ORYNTECH SRL reserves the right to add VAT to invoices where legally required to do so under applicable law, with advance notice to the Client.
## 6. Intellectual Property

### 6.1 Ownership

All Program Materials, Platform configurations, automation architectures, workflow designs, AI agent configurations, funnel structures, templates, methodologies, branding assets, and any other intellectual property created, configured, or delivered by ORYNTECH SRL in connection with the Services are and shall remain the exclusive property of ORYNTECH SRL. These are protected by Romanian Law no. 8/1996 on copyright and related rights, and by applicable international intellectual property law.

### 6.2 Limited Licence

Subject to your continued compliance with these Terms and maintenance of an active paid Subscription Plan, ORYNTECH SRL grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and Program Materials solely for your own internal business purposes during the term of your Subscription Plan. This licence terminates immediately and automatically upon expiry or termination of your Subscription Plan for any reason.

### 6.3 Restrictions

You expressly agree that you will not, and will not permit any third party to:

- Copy, reproduce, redistribute, publish, or make available any Programme Materials or Platform configurations to any third party without ORYNTECH SRL's prior written consent;
- Use any Program Materials as the basis for a competing product, service, or offering, whether directly or indirectly;
- Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Platform or any AI models;
- Remove, alter, or obscure any proprietary notices, labels, or markings on any Program Materials;
- Sub-license, sell, resell, transfer, or otherwise commercialise the Program Materials or Platform access without ORYNTECH SRL's express written authorisation.

### 6.4 Client Content

You retain ownership of all data, content, and materials you upload or provide to ORYNTECH SRL or the Platform ("Client Content"). You grant ORYNTECH SRL a limited, non-exclusive licence to process, store, and use Client Content solely to the extent necessary to provide the Services. ORYNTECH SRL will not use Client Content for any other purpose, including AI model training, without your prior written consent.
## 7. Acceptable Use and Account Security

### 7.1 Acceptable Use

You agree to use the Platform and Services strictly in accordance with these Terms, our Acceptable Use Policy (published at www.oryntech.ai), and all applicable laws and regulations. Without limiting the foregoing, you agree not to:

- Use the Services for any unlawful, fraudulent, deceptive, or abusive purpose;
- Send unsolicited commercial communications (spam) through the Platform;
- Upload or process personal data without a valid legal basis under the GDPR and applicable national law;
- Use the Platform to infringe the intellectual property rights of any third party;
- Interfere with or disrupt the integrity, security, or performance of the Platform or any underlying infrastructure;
- Attempt to gain unauthorised access to any part of the Platform or any related systems;
- Use the Platform in any manner that could expose ORYNTECH SRL or any third party to legal liability.

Violation of this Section or the Acceptable Use Policy constitutes a material breach of these Terms and may result in immediate account suspension or termination without refund, as well as civil and/or criminal liability.

### 7.2 Login Credentials and Account Security

You are solely and exclusively responsible for the confidentiality, security, and proper use of your Login Credentials and for all activities — whether authorised or unauthorised — that occur under your account or any sub-accounts you control. You agree to:

- Use strong, unique passwords for the Platform and any associated administrative interfaces, and never reuse passwords across services;
- Enable multi-factor authentication (MFA) on your account and require all authorised users with administrative access to do the same; the use of MFA is mandatory for all accounts with the right to modify workflows, send communications, or access end-user data;
- Keep your Login Credentials confidential and never share them with any third party (including ORYNTECH SRL support staff, who will never ask for your password);
- Immediately notify ORYNTECH SRL at oryntechai@gmail.com upon becoming aware of any actual or suspected unauthorised access to, or compromise of, your account or any sub-account;
- Promptly revoke access for any authorised user who leaves your organisation or no longer requires access to the Platform;
- Implement reasonable internal procedures to ensure that only authorised individuals access the Platform on your behalf and that their access is logged and reviewed periodically.

**Liability for credential compromise.** ORYNTECH SRL shall not be liable for any loss, damage, claim, fine (including any administrative fine imposed by ANSPDCP, ANCOM, or other regulatory authority), or third-party action arising from or in connection with: (i) your failure to maintain the confidentiality of your Login Credentials; (ii) your failure to enable or enforce MFA in accordance with this Section; (iii) any unauthorised access to your account resulting from credential reuse, weak passwords, phishing, or social engineering directed at you or your authorised users; or (iv) any act or omission of any person to whom you have voluntarily disclosed your Login Credentials. Any such event constitutes the sole responsibility of the Client as account holder.

**Right to disable credentials.** ORYNTECH SRL reserves the right to disable, reset, or revoke any Login Credentials at any time, with or without notice, where ORYNTECH SRL has reasonable grounds to suspect that: (i) the credentials have been compromised; (ii) the credentials are being used in breach of these Terms; or (iii) such action is necessary to protect the security, integrity, or availability of the Platform.
## 8. Data Protection and Privacy

The processing of personal data in connection with the Services is governed by our Privacy Policy, published at www.oryntech.ai. ORYNTECH SRL processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Romanian Law no. 190/2018 implementing the GDPR, and Law no. 506/2004 on the processing of personal data in the electronic communications sector.

ORYNTECH SRL acts as a data controller in respect of your personal data as a Client, and as a data processor in respect of personal data you upload or process through the Platform on behalf of your own clients. The terms and conditions applicable to ORYNTECH SRL's role as data processor are set out in the Data Processing Agreement ("DPA") attached as Annex A to the Client Onboarding Agreement and published at www.oryntech.ai/legal/dpa. By accepting these Terms, you acknowledge that the DPA is available at that address and that you are required to download, complete, and return a countersigned copy to oryntechai@gmail.com before commencing any processing of personal data through the Platform. ORYNTECH SRL will provide a countersigned copy to the Client upon receipt.

Because full access to the Platform begins during the 30-day Free Trial Period (see Section 3 and the Refund Policy), acceptance of the DPA takes place at the same time as acceptance of these Terms, within the same electronic registration flow, and not afterwards — given that processing of personal data through the Platform may begin during the trial period.
You, as the data controller of all personal data you upload or process through the Platform, are solely responsible for: (i) ensuring you have a valid legal basis for all such processing; (ii) providing adequate privacy notices to your own data subjects; (iii) honouring data subject rights requests; and (iv) complying with all applicable data protection legislation in your jurisdiction.
## 9. Confidentiality

Each party agrees to: (i) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; (ii) not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or advisors who need to know it for the purposes of these Terms and are bound by obligations of confidentiality at least as protective as those set out here; and (iii) use Confidential Information only for the purposes of performing obligations or exercising rights under these Terms.

These obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) must be disclosed by law, court order, or regulatory requirement, provided that the receiving party gives the disclosing party prompt prior written notice where legally permitted.

Confidentiality obligations under this Section survive termination of these Terms for a period of three (3) years.
## 10. Representations, Warranties, and Limitation of Liability

### 10.1 ORYNTECH SRL Warranties

ORYNTECH SRL represents and warrants that: (i) it has the legal authority to enter into these Terms and grant the rights set out herein; (ii) the Services will be delivered with reasonable skill and care; and (iii) ORYNTECH SRL maintains appropriate technical and organisational security measures as described in the Privacy Policy.

### 10.2 Disclaimer of Warranties

Except as expressly set out in Section 10.1, the Services are provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. ORYNTECH SRL does not warrant that the Services will meet your specific business requirements or that they will generate any particular commercial result.

### 10.3 Limitation of Liability

To the maximum extent permitted by applicable law — including the Romanian Civil Code (Law no. 287/2009), Art. 1.350 et seq., and applicable EU consumer protection law — ORYNTECH SRL's total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the total amount of Subscription Plan fees paid by you to ORYNTECH SRL in the three (3) calendar months immediately preceding the event giving rise to the claim.

ORYNTECH SRL shall not be liable for:

- Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of data, or loss of goodwill;
- Any failure of third-party services, platforms, or infrastructure outside ORYNTECH SRL's reasonable control (including payment processors, cloud providers, telecommunications carriers, or advertising networks);
- Any business decisions, strategies, or investments made by you in connection with the Services;
- Any loss arising from a Force Majeure Event.

The limitations of liability do not apply in the case of fraud or gross negligence on the part of the Provider, within the mandatory limits of Art. 1355 of the Civil Code. This exception applies to all ORYNTECH SRL Clients, regardless of their qualification as a Professional/B2B Client or Consumer.

**IMPORTANT FOR CONSUMERS:** Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable Romanian or EU consumer protection law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

The limitation of liability set out in this Section 10.3 constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code and is subject to the separate acceptance mechanism described in Section 16 (“Electronic Contracting”).

### 10.4 Beta Features and Early Release Products

ORYNTECH SRL may, from time to time, make Beta Features available to Clients for testing, evaluation, or early access purposes. Beta Features are clearly identified as such within the Platform or by separate notice.

**No warranty.** Beta Features are provided strictly "as is" and "as available", without any warranty of any kind, express or implied. Beta Features may be incomplete, contain bugs, undergo frequent changes, lack documentation, perform unpredictably, or be removed entirely at any time without notice. ORYNTECH SRL makes no representation or warranty regarding the performance, reliability, accuracy, security, fitness for purpose, or continued availability of any Beta Feature.

**No SLA.** Beta Features are expressly excluded from any Service Level Agreement or uptime commitment otherwise applicable under the Contractual Framework. Outages, defects, or unavailability of Beta Features do not constitute Qualifying Service Defects within the meaning of Section 1 and do not give rise to any refund, credit, or other remedy.

**Risk assumed by the Client.** By electing to enable or use any Beta Feature, you acknowledge and accept that you do so at your own risk and on your sole responsibility. You assume all risk of loss, damage, business interruption, or other harm arising from the use of Beta Features, and you waive all claims against ORYNTECH SRL relating to such use, to the maximum extent permitted by applicable law.

**Discontinuation.** ORYNTECH SRL may modify, suspend, throttle, or permanently discontinue any Beta Feature at any time, in its sole discretion, without notice and without liability of any kind. The transition (if any) of a Beta Feature to general availability, and the terms applicable to such general availability, are at the sole discretion of ORYNTECH SRL.

**Feedback.** When you provide feedback, suggestions, bug reports, or other input regarding Beta Features, you grant ORYNTECH SRL a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use such feedback for any purpose, including incorporation into the Platform, with no obligation of attribution or compensation.

### 10.5 Limitation on Time to File Claims

Without prejudice to the general three (3) year limitation period provided by Art. 2517 of the Romanian Civil Code, and acting in accordance with the express authorisation of Art. 2515 of the Romanian Civil Code (which permits the parties to agree a shorter limitation period for claims arising from rights they may freely dispose of), the parties expressly agree that any claim, demand, dispute, or cause of action arising out of or in connection with these Terms must be brought in writing within twelve (12) months of the date on which the event giving rise to the claim occurred or, if later, the date on which the claimant first became aware (or with reasonable diligence should have become aware) of such event. Any claim, demand, dispute, or cause of action not brought within that twelve-month period is definitively and irrevocably time-barred.

This Section does not apply to: (i) claims brought by Consumers, who retain the full statutory periods provided by mandatory Romanian and EU consumer protection law; (ii) mandatory rights that cannot lawfully be shortened by contract; or (iii) claims based on fraud, wilful misconduct, or gross negligence, to which the general limitation period continues to apply, in accordance with Art. 1355 of the Civil Code, which prohibits the exclusion or limitation of liability for damage caused intentionally or through gross negligence.

For the avoidance of doubt, this twelve-month period applies to claims by Professional / B2B Clients only, and operates as a contractual limitation on the contractual statute of limitations and not as a substantive waiver of any underlying right.

This Section 10.5 constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code (forfeiture of rights) and is subject to the separate acceptance mechanism described in Section 16 (“General Provisions”).

### 10.6 Duty to Mitigate Loss

In accordance with Art. 1534 of the Civil Code, the injured party has a duty to take reasonable steps, with minimum diligence, to avoid or limit the extent of the loss suffered. ORYNTECH SRL owes no compensation for that part of the loss which the Client could have avoided with such minimum diligence.

## 11. Client Representations, Indemnification and Abuse Prevention

### 11.1 B2B Status Acknowledgement and Self-Declaration

By subscribing to any Subscription Plan, you expressly represent, warrant, and declare on your own responsibility that: (i) you are acquiring the Services exclusively for purposes within your trade, business, craft, or profession, and not as a Consumer within the meaning of OG no. 34/2014 and Directive 2011/83/EU; (ii) you act either as a duly registered legal entity (SRL, PFA, SA, or equivalent) or as a natural person carrying out an authorised independent professional activity; (iii) you have read, understood, and accepted that the Services are designed, priced, and delivered as a B2B (Professional) offering; and (iv) you waive, to the extent permitted by applicable law, any reliance on Consumer protection regimes that are conditional upon B2C qualification.

If you misrepresent your status as a Professional in order to obtain access to the Services, ORYNTECH SRL reserves the right to immediately terminate your account, retain all amounts paid as liquidated damages for the misrepresentation, and pursue any further remedies available under Romanian Civil Code, Art. 1.349 (tort liability) and Art. 1.357 (deceit). Nothing in this Section limits any mandatory rights that genuine Consumers continue to enjoy under applicable law.

### 11.2 Client Indemnification of ORYNTECH SRL

You agree to defend, indemnify, and hold harmless ORYNTECH SRL, its directors, employees, contractors, and affiliates from and against any and all claims, demands, investigations, fines, penalties, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

- Your use of the Platform or Services in violation of these Terms, the Acceptable Use Policy, or any applicable law (including, without limitation, the GDPR, Law no. 506/2004 on electronic communications privacy, Law no. 365/2002 on electronic commerce, anti-spam legislation, telecommunications regulations, and consumer protection law);
- Any unsolicited commercial communication (spam) sent through the Platform by you, your employees, contractors, or any person acting on your behalf, including any administrative fines imposed by ANSPDCP, ANCOM, or any other national or EU regulator;
- Any infringement of third-party intellectual property, privacy, publicity, or contractual rights caused by Client Content, by your use of the Platform, or by any communication initiated through the Platform;
- Any data breach, unauthorised disclosure, or unlawful processing of personal data resulting from your acts or omissions as data controller of the personal data you upload or process through the Platform;
- Any commercial offer, advertisement, claim, refund, warranty, or contractual obligation you make to your own clients or end-users through the Platform;
- Any tax, duty, or social contribution liability that arises in your jurisdiction in connection with your use of the Services and that is not expressly assumed by ORYNTECH SRL under Section 5.4.

ORYNTECH SRL reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully in such defence. You shall not settle any matter that affects ORYNTECH SRL without ORYNTECH SRL's prior written consent.

### 11.3 Anti-Circumvention and Non-Replication

You expressly acknowledge that the Platform configurations, automation architectures, workflow logic, AI agent designs, funnel structures, prompt engineering, integration patterns, snapshot templates, and any other technical or methodological deliverables provided by ORYNTECH SRL constitute valuable trade secrets and proprietary know-how protected by Romanian Law no. 11/1991 on combating unfair competition and Law no. 8/1996 on copyright.

During the term of any Subscription Plan and for a period of twenty-four (24) months following its termination for any reason, you agree that you will not, directly or indirectly, alone or through any related person or entity:

- Reproduce, replicate, recreate, or attempt to recreate the Platform configurations, workflow logic, automation architectures, or AI agent designs delivered by ORYNTECH SRL on any other platform or system, whether for your own use, for resale, or for the benefit of any third party;
- Export, copy, screenshot in bulk, scrape, or otherwise extract the structural design of any workflow, snapshot, automation, AI configuration, or methodology delivered by ORYNTECH SRL, except for the limited purpose of internal documentation strictly necessary to your own use of the Services during an active Subscription;
- Develop, market, launch, or assist any third party to develop, market, or launch a product, service, or agency offering that is materially based on, derived from, or substantially similar to the deliverables, methodologies, or architectures supplied by ORYNTECH SRL;
- Solicit, hire, or engage any employee, contractor, or sub-contractor of ORYNTECH SRL with whom you came into contact through the Services, for a period of twelve (12) months following termination, without ORYNTECH SRL's prior written consent.

Breach of this Section constitutes a material breach of these Terms, entitles ORYNTECH SRL to immediate injunctive relief without needing to prove actual damage, and triggers liquidated damages equal to twelve (12) months of the Subscription Plan fee at the highest applicable tier (currently €4,788), without prejudice to ORYNTECH SRL's right to claim additional damages where the actual loss exceeds that amount. The parties expressly agree that this amount represents a reasonable pre-estimate of loss and is not a penalty clause within the meaning of Art. 1541 of the Romanian Civil Code.

### 11.4 Free-Trial Abuse and Audit Right

ORYNTECH SRL reserves the right to investigate any suspected abuse of the Free Trial or any promotional offer. Abusive conduct includes, without limitation: (i) creating multiple accounts under different identities, email addresses, or corporate vehicles to obtain repeated Free Trials or promotional benefits; (ii) reactivating or re-registering an account in order to obtain a further Free Trial or promotional benefit to which the Client is not entitled; (iii) starting a Free Trial after substantially copying, exporting, or extracting Platform configurations or methodologies; or (iv) coordinating with other Clients to extract value without paying.

On reasonable suspicion of abuse, ORYNTECH SRL may: (a) suspend the affected accounts pending investigation; (b) require the Client to provide identity verification, beneficial ownership information, or evidence of independent business operation; (c) charge the Subscription fee that would have been due absent the abuse, or issue an invoice for the corresponding amount, with statutory default interest under Law no. 72/2013; and (d) terminate all associated accounts permanently without further refund.

ORYNTECH SRL further reserves the right, on written notice of not less than seven (7) calendar days, to audit the Client's use of the Platform for the limited purpose of verifying compliance with Sections 6 (Intellectual Property), 7 (Acceptable Use and Account Security), 11.3 (Anti-Circumvention), and 11.4 (Free-Trial Abuse). Such audit shall be conducted remotely through Platform logs and access records and shall not require on-site access. Where audit reveals material non-compliance, the Client shall reimburse the reasonable costs of the audit.

## 12. Force Majeure

Neither party will be liable to the other for any delay in or failure to perform its obligations under these Terms (other than payment obligations) to the extent that such delay or failure is caused by a Force Majeure Event, provided that: (i) the affected party promptly notifies the other party in writing of the Force Majeure Event and its expected duration; (ii) the affected party uses commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably possible; and (iii) the Force Majeure Event was not foreseeable and could not have been prevented with reasonable diligence.

If a Force Majeure Event affecting ORYNTECH SRL's ability to deliver the Services continues for more than 30 consecutive days, either party may terminate the affected Services upon written notice, in which case ORYNTECH SRL will provide a pro-rata refund of pre-paid Subscription Fees for the undelivered period. This is the exclusive remedy for a Force Majeure Event.
## 13. Term, Suspension, and Termination

### 13.1 Term

These Terms commence on the date you first access or use the Services and continue until the expiry or termination of your Subscription Plan and the settlement of all outstanding payment obligations.

### 13.2 Termination by Client

Kickstart Plan: you may cancel your subscription at any time in accordance with Section 4.2, with cancellation taking effect at the end of the then-current monthly billing cycle and no further monthly fees being charged thereafter.

Dominate Plan: you may request termination of your account at any time by submitting a written request to oryntechai@gmail.com. However, termination during the committed 12-month term does not entitle you to a refund of the prepaid annual fee, in whole or in part, in accordance with Section 4.3, except as expressly provided in these Terms or required by mandatory law. At the end of each 12-month term, the Dominate Plan renews for a further 12-month term and may be cancelled in accordance with Section 4.4.

Upon confirmed termination, your access to the Platform and all Services will cease within 24 hours of the termination effective date.

### 13.3 Termination by ORYNTECH SRL

ORYNTECH SRL reserves the right to suspend or terminate your access to any or all Services at any time, including but not limited to cases of: (i) material breach of these Terms or any document forming the Contractual Framework; (ii) non-payment beyond the grace period; (iii) fraudulent, abusive, or illegal conduct; (iv) violation of the Acceptable Use Policy or Annex A (AI Acceptable Use Policy); (v) breach of Section 7.2 (Login Credentials and Account Security), Section 11.3 (Anti-Circumvention), or Section 11.4 (Free-Trial Abuse); or (vi) court order or regulatory requirement. Where possible, ORYNTECH SRL will provide advance notice; however, suspension or termination may be immediate in cases of serious breach.

Termination by ORYNTECH SRL for cause will not entitle the Client to a refund of amounts already paid. Termination by ORYNTECH SRL without cause entitles Dominate Plan Clients to a pro-rata refund of the annual fee paid in advance for the remaining unused portion of the committed term, and Kickstart Plan Clients to a pro-rata refund of any prepaid portion of the current monthly billing cycle.

ORYNTECH SRL's right of unilateral suspension or termination set out in this Section 13.3 constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code and is subject to the separate acceptance mechanism described in Section 16 (“Electronic Contracting”).

### 13.4 Effect of Termination

Upon termination for any reason: (i) your licence to use the Platform and Program Materials is immediately and automatically revoked; (ii) all outstanding payment obligations become immediately due and payable; (iii) you must immediately cease all use of the Platform and Program Materials; and (iv) ORYNTECH SRL will delete or return your Client Content in accordance with the Data Processing Agreement.

### 13.5 Survival

The following Sections shall survive any termination or expiry of these Terms for the period necessary to give them full effect: Section 1 (Definitions), Section 5.2 (last paragraph, on outstanding amounts), Section 6 (Intellectual Property), Section 7.2 (Login Credentials and Account Security, to the extent of outstanding obligations), Section 9 (Confidentiality, for three years), Section 10 (Limitation of Liability, including Sections 10.4 and 10.5), Section 11.2 (Indemnification), Section 11.3 (Anti-Circumvention, for twenty-four months), Section 11.4 (Audit Right, for twelve months), Section 13.4 (Effect of Termination), Section 15 (Governing Law and Dispute Resolution), Annex A (AI Acceptable Use Policy, to the extent of outstanding obligations), and any other provision that by its nature is intended to survive.
## 14. Modifications to the Services and Terms

ORYNTECH SRL reserves the right to modify, update, or amend these Terms, the Contractual Framework, or the Services at any time. For material changes, ORYNTECH SRL will provide at least 30 days' advance written notice by email to active Clients. Your continued use of the Services after the effective date of any change constitutes your acceptance of the modified Terms.

If you do not accept a material modification, you may terminate your Subscription Plan by written notice before the effective date of the change, in which case: (i) Kickstart Plan Clients will not be charged for any subsequent billing cycle; and (ii) Dominate Plan Clients will receive a pro-rata refund of the prepaid annual fee for the unexpired committed period.
## 15. Governing Law and Dispute Resolution

### 15.1 Governing Law

These Terms and all documents forming the Contractual Framework are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles, and by applicable European Union law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

The choice of governing law set out in this Section 15.1 constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code and is subject to the separate acceptance mechanism described in Section 16 (“Electronic Contracting”).
### 15.2 Dispute Resolution for B2B Clients (Professionals)

For disputes between ORYNTECH SRL and Professional Clients, both parties agree to first attempt to resolve the dispute amicably through good-faith negotiations for a period of 30 days from the date one party notifies the other in writing of a dispute. If the dispute is not resolved within this period, either party may refer it to the competent courts of Romania. The parties expressly agree that exclusive jurisdiction shall lie with the courts of the Municipality of Craiova, Dolj County, Romania, as the courts of ORYNTECH SRL's registered seat, unless mandatory provisions of applicable law require otherwise. The parties expressly waive any right to bring proceedings in any other forum.
The exclusive jurisdiction clause set out in this Section 15.2 constitutes an unusual clause within the meaning of Art. 1203 of the Civil Code and is subject to the separate acceptance mechanism described in Section 16 (“Electronic Contracting”). This Section 15.2 applies exclusively to Professional / B2B Clients.

Nothing in this Section 15.2 limits or delays either party's right to apply to the competent courts for urgent protective or interim measures (including a presidential ordinance or precautionary seizure, under Art. 997-1002 and Art. 952 of the Code of Civil Procedure), including before the 30-day amicable negotiation period expires, where delay would cause imminent or irreparable harm.

### 15.3 No Class Action and Individual Resolution

To the maximum extent permitted by Romanian and EU law, Professional Clients agree that any dispute arising under or in connection with these Terms shall be resolved on an individual basis and not as a class, collective, or representative action. Professional Clients waive any right to participate in a class or collective action against ORYNTECH SRL, to act as a class representative, or to consolidate claims with those of any other Client. This Section does not apply to Consumers, who retain all collective redress rights granted by Directive (EU) 2020/1828 and Romanian implementing law.

### 15.4 Dispute Resolution for Consumers

If you are a Consumer, you have the right to bring proceedings in the courts of your country of domicile or in the Romanian courts. Romanian and EU consumer protection law guarantees your right of access to the courts regardless of any contractual jurisdiction clause.

In the exceptional event that you are a Consumer, you may also contact the alternative dispute resolution (ADR) entities relevant to the sector concerned; the official list of national dispute resolution bodies is available at consumer-redress.ec.europa.eu/dispute-resolution-bodies. Please note that the European Commission's Online Dispute Resolution (ODR) platform, formerly accessible at ec.europa.eu/consumers/odr, permanently ceased operations on 20 July 2025, in accordance with Regulation (EU) 2024/3228, and is no longer functional; any earlier reference to that platform is deemed obsolete.

Consumers in Romania may also contact ANPC (Autoritatea Nationala pentru Protectia Consumatorilor) at www.anpc.gov.ro.

### 15.5 Language

These Terms may be made available in multiple languages. In the event of any conflict or inconsistency between different language versions, the Romanian language version shall prevail for disputes governed by Romanian law.
## 16. General Provisions

**Entire Agreement:** These Terms, together with all documents forming the Contractual Framework, constitute the entire agreement between you and ORYNTECH SRL with respect to the Services and supersede all prior agreements, representations, understandings, side communications, sales statements, marketing materials, and proposals (whether written or oral). You expressly acknowledge that you have not relied on any representation, statement, or promise not expressly set out in these Terms or the Contractual Framework.

**No Oral Modification:** No modification, amendment, supplement, or waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorised representative of ORYNTECH SRL. Statements made in customer support tickets, chat conversations, sales calls, marketing emails, or by individual employees or contractors do not constitute amendments to these Terms and may not be relied upon as such.

**Order of Precedence:** In the event of any conflict between these Terms and any other document forming the Contractual Framework, the order of precedence shall be: (i) any individually negotiated and counter-signed Master Services Agreement or order form; (ii) the Data Processing Agreement; (iii) these Terms of Use (including Annex A); (iv) the Refund Policy; (v) the Service Level Agreement; (vi) the Acceptable Use Policy; (vii) the Privacy Policy and Cookie Policy; (viii) any other document published at www.oryntech.ai.

**Severability:** If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. The parties further agree that any unenforceable provision shall be replaced by an enforceable provision that most closely reflects the original economic and legal intent.

**Waiver:** No failure or delay by ORYNTECH SRL in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorised representative of ORYNTECH SRL. A waiver of any breach is not a waiver of any subsequent or different breach.

**Assignment:** You may not assign, transfer, or delegate any of your rights or obligations under these Terms without ORYNTECH SRL's prior written consent. ORYNTECH SRL may assign these Terms, including all rights and obligations, to any successor entity or in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets, upon written notice to you.

**Notices:** All notices under these Terms must be in writing and sent to ORYNTECH SRL by email to oryntechai@gmail.com. For notices concerning termination, breach, indemnification, or legal proceedings, the Client will additionally send a copy by registered post to ORYNTECH SRL's registered office set out in Section 17. Notices sent by email only are deemed received on the next business day after sending, provided no error message is received. Notices sent by registered post are deemed received on confirmation of delivery. ORYNTECH SRL will send notices to the email address most recently provided by the Client; it is the Client's responsibility to keep contact information up to date.

**No Partnership:** Nothing in these Terms creates a partnership, joint venture, agency, employment, franchise, or fiduciary relationship between the parties. Neither party has authority to bind or commit the other in any way.

**Third-Party Beneficiaries:** These Terms are entered into solely for the benefit of the parties and their successors and permitted assigns. Nothing in these Terms confers any right or remedy on any third party, except as expressly provided herein.

**Electronic Contracting:** You agree that these Terms and any documents signed electronically using a qualified or advanced electronic signature (within the meaning of Regulation (EU) No 910/2014 — eIDAS — and Romanian Law no. 455/2001 on electronic signatures), as well as acceptance through click-wrap, browse-wrap, account creation, or commencement of use, are legally binding and have the same legal force as documents signed in wet ink.

**Severability:** If any provision of these Terms is held invalid, illegal, or unenforceable by a competent court, the remaining provisions remain in full force and effect, in accordance with Art. 1255 of the Civil Code, unless that provision was essential to the conclusion of these Terms, in which case the general rules on nullity apply.

**Waiver:** ORYNTECH SRL's failure to exercise, delay in exercising, or tolerance of a breach of any right under these Terms does not constitute a waiver of that right, in accordance with Art. 13 of the Civil Code (“Waiver of a right is not presumed”). No waiver of any provision of these Terms is effective unless made expressly, in writing.

**Separate Acceptance of Unusual Clauses:** In accordance with Art. 1203 of the Civil Code, which requires an unusual clause to be expressly accepted in writing by the other party in order to be enforceable against it, the following clauses of these Terms qualify as unusual and are subject to separate and distinct confirmation by the Client, in addition to general acceptance of these Terms: (i) the tacit/automatic renewal clause (Section 4.4); (ii) the limitation of liability clause (Section 10.3); (iii) the clause on the forfeiture period for bringing claims (Section 10.5); (iv) the clause on unilateral suspension and termination by ORYNTECH SRL (Section 13.3); (v) the governing law clause (Section 15.1); and (vi) the exclusive jurisdiction clause (Section 15.2). Separate confirmation will be obtained through a dedicated checkbox devoted exclusively to these clauses, separate from the general acceptance box for the Contractual Framework, within the electronic registration/purchase flow.

## 17. Contact Information

For all enquiries, notices, or complaints regarding these Terms, please contact:

| Contact Detail | Information |
|---|---|
| Company | ORYNTECH SRL |
| CUI | 54180636 |
| Trade Registry | J16/15026/2026 |
| EUID | ROONRC.J16.15026.2026 |
| Registered Address | Municipiul Craiova, Str. Aristizza Romanescu, Nr. 7C, Corp C3, Spatiile 1, 2, 5, 6, Judet Dolj, Romania |
| Email | oryntechai@gmail.com |
| Phone | +40745612017 |
| Website | www.oryntech.ai |

# ANNEX A — AI Acceptable Use Policy and Disclaimers

This Annex A forms an integral part of ORYNTECH SRL's Terms and Conditions of Use. Use of any AI Features of the Platform is subject to this Annex in addition to the main body of the Terms and Conditions of Use, the Acceptable Use Policy, and all applicable laws and regulations, including Regulation (EU) 2024/1689 on artificial intelligence (the “EU AI Act”) as it becomes progressively applicable, the GDPR, and Romanian national law.

## A.1 Scope of this Annex

This Annex governs the use of all AI Features of the Platform, including conversational AI agents, AI voice agents, content generation tools, workflow AI, and any other artificial-intelligence-based feature made available through the Platform, whether designed by ORYNTECH SRL or relying on third-party AI sub-processors operating under data processing agreements with ORYNTECH SRL.

## A.2 Disclaimers and Acknowledgement of Risk

**AI Output May Be Inaccurate.** You acknowledge that artificial intelligence is a rapidly evolving technology and that AI Features may produce output that is inaccurate, incomplete, biased, offensive, outdated, or that does not reflect the most current information. ORYNTECH SRL makes no warranty or guarantee as to the accuracy, reliability, timeliness, or appropriateness of any content generated by the AI Features.

**No Professional Advice.** Content generated by AI Features does not constitute legal, financial, tax, medical, psychological, or other professional advice. Where such advice is required, you must consult an appropriately licensed professional. ORYNTECH SRL expressly disclaims any liability arising from your reliance on AI-generated content as a substitute for professional advice.

**“As Is” Basis.** The AI Features are provided on an “as is” and “as available” basis. ORYNTECH SRL expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement in respect of the AI Features.

**Limitations of Generative AI.** You acknowledge that generative AI systems may produce so-called "hallucinations" (output presented as factual that is not), may reproduce biases present in training data, may not perform consistently across different inputs, and may not be suitable for safety-critical or high-stakes decisions without independent verification.

## A.3 Your Responsibilities as User of AI Features

**Human Review of AI Output.** You are solely responsible for reviewing, editing, validating, and approving all AI-generated content before its use, publication, distribution, or sending to any end-user. You shall not rely on any AI-generated content without independent human verification appropriate to the context and the potential impact of the content.

**No Automated Decisions with Legal or Similar Effect.** You shall not use AI Features to make decisions producing legal effects or similarly significant effects concerning natural persons within the meaning of Art. 22 GDPR — including decisions on creditworthiness, employment, access to essential services, access to education, or access to medical care — without ensuring meaningful human review and providing affected data subjects with the rights required by Art. 22 GDPR.

**Sensitive Information Restriction.** You shall not input into AI Features any special category personal data (Art. 9 GDPR), Protected Health Information, confidential information of third parties, payment card data, or other highly sensitive data, unless: (i) you have a valid legal basis for such processing; (ii) you have obtained any required explicit consent from data subjects; (iii) you have notified ORYNTECH SRL in writing of the planned processing; and (iv) the AI sub-processor concerned is contractually authorised to process such data.

**Disclosure to End-Users (Transparency).** Where you deploy AI Features (such as conversational AI agents or voice AI agents) to interact with end-users (your customers, leads, patients, students, etc.), you shall: (i) clearly and unambiguously disclose to those end-users, at the start of the interaction, that they are interacting with an AI system and not a human; (ii) where the AI Feature is impersonating a specific persona, disclose the artificial nature of that persona; (iii) provide a reasonable opportunity for end-users to request human assistance; and (iv) comply with all transparency obligations imposed by the EU AI Act and other applicable laws as they become applicable.

**Compliance with Sectoral Regulation.** Where you operate in a regulated sector (such as healthcare, financial services, legal, education, or insurance), you are exclusively responsible for ensuring that your use of AI Features complies with all applicable sectoral regulations, professional codes, and licensing requirements in your jurisdiction.

**Indemnification.** In addition to the indemnification obligations set out in Section 11.2 of the Terms of Use, you agree to indemnify, defend, and hold ORYNTECH SRL harmless from any and all claims, damages, fines, and liabilities (including reasonable legal fees) arising from your use of AI Features, including but not limited to claims of: (i) copyright or other intellectual property infringement caused by AI-generated content; (ii) defamation, false advertising, or deceptive practices arising from AI-generated content; (iii) violation of GDPR or other privacy laws arising from your use of AI Features; (iv) failure to disclose the AI nature of an interaction to an end-user; or (v) automated decisions made through AI Features without lawful human review.

## A.4 Prohibited Uses of AI Features

You shall not use AI Features for any of the following purposes, each of which constitutes a material breach of these Terms entitling ORYNTECH SRL to immediate suspension or termination of your account without refund:

- Use in any jurisdiction where the use of artificial intelligence is prohibited or restricted by law applicable to you;
- Generation of content that is unlawful, defamatory, harassing, hateful, discriminatory, or that incites violence or hatred against any person or group on grounds of race, ethnicity, religion, gender, sexual orientation, disability, age, political belief, or any other protected characteristic;
- Generation of child sexual abuse material or any sexually explicit content involving minors;
- Generation of content depicting non-consensual sexual acts, intimate imagery of identifiable persons without their consent, or so-called "deepfake" imagery of identifiable persons without their consent;
- Generation of disinformation, propaganda, or content designed to deceive recipients about the source, authenticity, or factual basis of the content (including "astroturfing", fake reviews, or fake grassroots support);
- Impersonation of any natural person, public figure, or organisation without their authorisation, including but not limited to the use of voice cloning, image generation, or text generation to mimic identifiable individuals;
- Generation of malware, ransomware, phishing content, or other code or content designed to compromise computer systems, networks, or services;
- Use in connection with any application of artificial intelligence prohibited by the EU AI Act, including but not limited to social scoring systems, real-time remote biometric identification in publicly accessible spaces by law-enforcement actors (where not authorised by law), or AI systems exploiting vulnerabilities of specific groups of persons due to age, disability, or socioeconomic situation;
- Use to influence elections, electoral processes, or referenda through targeted disinformation;
- Use to provide individualised legal, medical, financial, or other regulated professional advice that would in the ordinary course of business require a licensed professional, without the involvement and review of such a licensed professional;
- Use to harass, intimidate, defame, threaten, or stalk any person;
- Use to circumvent or attempt to circumvent the safety guardrails, content filters, or usage restrictions built into the AI Features or their underlying models, including through "prompt injection", "jailbreaking", or similar techniques;
- Reverse engineering of the AI Features or their underlying models, attempts to extract model weights, training data, or system prompts, or attempts to use the AI Features to develop a competing AI product or service;
- Any other use that violates applicable law, infringes the rights of third parties, or causes ORYNTECH SRL to incur regulatory liability or reputational harm.

## A.5 Data Used by AI Features

Personal data and Client Content processed through AI Features are subject to the Privacy Policy and the Data Processing Agreement of ORYNTECH SRL. In particular:

- Client Content will not be used to train, retrain, or improve any AI model, whether of ORYNTECH SRL or of any third party, without the Client's prior, explicit, written consent;
- Where Zero Data Retention agreements are technically available with the AI sub-processors used by the underlying platform infrastructure provider, those agreements are configured to ensure that prompts and responses are not retained beyond the duration strictly necessary to deliver the response;
- AI Features may rely on third-party AI sub-processors located outside the European Economic Area; such international transfers are governed by Chapter V GDPR and the corresponding mechanisms (Standard Contractual Clauses, EU-US Data Privacy Framework, supplementary measures) as set out in the Privacy Policy.

## A.6 Monitoring, Enforcement, and Termination

ORYNTECH SRL reserves the right, but assumes no obligation, to monitor the use of AI Features for the purpose of detecting violations of this Annex, abuse of the Platform, or threats to the security of the Platform. ORYNTECH SRL further reserves the right to:

- Issue warnings to Clients regarding actual or suspected violations of this Annex;
- Throttle, suspend, or restrict access to AI Features in cases of actual or suspected violation;
- Terminate the account of any Client found in material violation of this Annex, in accordance with Section 13.3 of the Terms of Use;
- Report violations of applicable law to competent authorities where required to do so by law.

The remedies in this Annex are cumulative and in addition to all other remedies available to ORYNTECH SRL under the Terms of Use, the Contractual Framework, and applicable law.

## A.7 Updates to this Annex

The legal and regulatory framework applicable to artificial intelligence — including the progressive entry into application of the EU AI Act — is evolving rapidly. ORYNTECH SRL reserves the right to update this Annex from time to time to reflect changes in applicable law, regulatory guidance, technological developments, or operational practice. Material updates will be notified in accordance with Section 14 of the Terms of Use.

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