---
title: "Refund Policy"
canonical: https://www.oryntech.ai/en/legal/refund-policy
last-updated: 2026-08-25
---

# Refund Policy

Version 2.2 — effective 2026-08-25

# REFUND POLICY

**ORYNTECH SRL** | Effective Date: August 25, 2026 | Version 2.2

**IMPORTANT:** This Refund Policy must be read together with our Terms of Use, in particular Sections 3 (Free Trial Period), 4.2 (Kickstart Plan), 4.3 (Dominate Plan), and 4.5 (Per-Plan Refund Windows). The two documents form a single binding framework. Both plans begin with a Free Trial Period, and its length depends solely on the plan selected at the time of purchase. Refunds are conditional, limited in scope, and subject to the procedures described below. Read this policy carefully before purchasing.

## 1. SCOPE AND DEFINITIONS

This Refund Policy applies to all ORYNTECH SRL Clients (Tax ID 54180636, registered office at Municipiul Craiova, Str. Aristizza Romanescu, Nr. 7C, Corp C3, Spatiile 1, 2, 5, 6, Judet Dolj, Romania) and forms an integral part of the Contractual Framework. Capitalised terms used in this Policy and not defined here have the meaning given to them in the Terms of Use.

For ease of reference, the following key terms apply throughout this Policy:

**“Kickstart Plan”** means the renewable monthly Subscription Plan, at the price applicable under the official pricing page (oryntech.ai) in force at the time of purchase, billed monthly on a recurring basis, with no minimum commitment beyond the current monthly billing cycle, beginning with the 30-Day Free Trial Period described in Section 3 below.

**“Dominate Plan”** means the Subscription Plan at the price applicable under the official pricing page (oryntech.ai) in force at the time of purchase, billed ANNUALLY (paid in advance for a twelve (12) month term, and not in monthly instalments), beginning with the 30-Day Free Trial Period described in Section 2 below.

**“Qualified Service Deficiency”** means solely one of the following events: (i) a major Platform outage affecting core Services for more than seventy-two (72) consecutive hours, attributable to ORYNTECH SRL or its Platform infrastructure; (ii) a critical bug or malfunction preventing the Client from using the core Platform features delivered as part of the Subscription Plan, which has been formally reported in writing by the Client and not remedied by ORYNTECH SRL within five (5) business days of the report; or (iii) ORYNTECH SRL's failure to deliver the configuration and initial setup expressly agreed in writing within the timeframe agreed at onboarding. This term is relevant to service credits and the right to terminate for failure of performance under the Service Level Agreement, and not to any money-back guarantee.

**"Cure Procedure"** means the mandatory procedure under which the Client must (i) notify ORYNTECH SRL of the alleged Qualifying Service Defect in writing at oryntechai@gmail.com, (ii) provide reasonable evidence of the defect (logs, screenshots, error messages, dates and times), and (iii) allow ORYNTECH SRL a period of five (5) business days from receipt of the written notice to investigate and remedy the defect, before any remedy based on that defect (including service credits under the Service Level Agreement) may be claimed.

The free trial applicable to each plan is summarised in the table below:

| Plan | Price | Free Trial Period |
|---|---|---|
| Kickstart Plan | Billed monthly, at the price shown on the official pricing page (oryntech.ai) at the time of purchase | 30-Day Free Trial Period — cancel at no cost before day 31, for any reason. After the trial, the plan converts automatically into a paid subscription (Section 3 below). |
| Dominate Plan | Billed annually, in advance, at the price shown on the official pricing page (oryntech.ai) at the time of purchase | 30-Day Free Trial Period — cancel in full at no cost during the trial, for any reason. After the trial, the 12-month annual term becomes binding (Section 2 below). |

**Important:** Both plans start with a Free Trial. The trial is 30 days on both plans.

**Note on pricing:** This Policy contains no fixed amounts, so that it remains valid regardless of any price updates or new products introduced by ORYNTECH SRL. The exact applicable price (including a clear statement of whether it includes VAT, under Art. 5(h) of Law no. 365/2002) is the one shown on the official pricing page (oryntech.ai) and/or communicated to the Client at checkout, and that amount always prevails over any earlier estimate or offer.

## 2. DOMINATE PLAN — 30-DAY FREE TRIAL PERIOD

### 2.1 Free Trial Eligibility and Duration

New Clients selecting the Dominate Plan are entitled to a thirty (30) calendar day Free Trial, beginning on the date of account activation. A valid payment method is required at sign-up, but no charge is applied during the trial. During the Free Trial, you may evaluate the Platform and Services at no cost, unless you proactively elect to convert before trial expiry.

The Free Trial is available only to new Clients of the Dominate Plan and only once per individual or legal entity, in accordance with Section 2 of the Terms of Use.

### 2.2 Cancellation During the Free Trial

You may cancel your account at any time during the Free Trial, for any reason, by submitting a written cancellation request to oryntechai@gmail.com before trial expiry (i.e. before day 31). Cancellation during the trial is at no cost and entails no obligation to pay any Subscription Fee.

If you do not cancel before the trial period expires, your Dominate Plan will activate automatically at the end of the 30th calendar day, your designated payment method will be charged the annual Subscription Fee applicable to the Dominate Plan at the price in force at the time of conversion, and the full 12-month annual term commitment described in Section 4.3 of the Terms of Use will become binding.

ORYNTECH SRL will send you a reminder by email at least 7 (seven) calendar days before trial expiry. It is your sole responsibility to ensure cancellation is submitted before that deadline if you do not wish to be charged. The fact that an email reminder may be delayed, filtered, or fail to deliver does not extend the Free Trial period or release you from the resulting payment obligation, except in the case of a documented technical failure attributable exclusively to ORYNTECH SRL.

### 2.3 No Money-Back After Trial Conversion

Once the Free Trial ends and the annual Subscription Fee has been charged, no money-back refund is available for the Dominate Plan. The 30-Day Free Trial is the primary risk-reversal mechanism for this plan and replaces any money-back guarantee. From that point onwards, the only refund mechanisms available are: (a) refund in case of proven material breach by ORYNTECH SRL of its own obligations under the Terms of Use, evaluated on a case-by-case basis; (b) service credits due under the Service Level Agreement; (c) the exceptional circumstances mechanism described in Section 7 below; or (d) any non-waivable statutory right that may apply to genuine Consumers under Section 8 below.

## 3. KICKSTART PLAN — 30-DAY FREE TRIAL PERIOD

### 3.1 Free Trial Eligibility and Duration

New Clients selecting the Kickstart Plan are entitled to a thirty (30) calendar day Free Trial, beginning on the date of account activation. A valid payment method is required at sign-up, but no charge is applied during the trial. During the Free Trial, you may evaluate the Platform and Services at no cost, unless you proactively elect to convert before trial expiry.

The 30-Day Free Trial is available only to new Clients of the Kickstart Plan and only once per individual or legal entity, in accordance with Section 2 of the Terms of Use.

### 3.2 Cancellation During the Free Trial

You may cancel your account at any time during the Free Trial, for any reason, by submitting a written cancellation request to oryntechai@gmail.com before the expiry of the thirtieth (30th) calendar day (i.e. before day 31). Cancellation during the trial is at no cost and entails no obligation to pay any Subscription Fee.

ORYNTECH SRL will send you a reminder by email at least 48 hours before trial expiry. It is your sole responsibility to ensure cancellation is submitted before that deadline if you do not wish to be charged. The fact that an email reminder may be delayed, filtered, or fail to deliver does not extend the Free Trial period or release you from the resulting payment obligation, except in the case of a documented technical failure attributable exclusively to ORYNTECH SRL.

### 3.3 Automatic Conversion and No Money-Back After Conversion

If you do not cancel before the trial period expires, your Kickstart Plan will activate automatically at the end of the 30th calendar day, and your designated payment method will be charged the first monthly Subscription Fee applicable to the Kickstart Plan at the price in force at the time of conversion. Thereafter the Kickstart Plan continues on a renewable monthly basis, at the same price, until cancelled, in accordance with Section 4.2 of the Terms of Use.

Once the Free Trial ends and the first monthly Subscription Fee has been charged, no money-back refund is available for the Kickstart Plan. The 30-Day Free Trial is the primary risk-reversal mechanism for this plan and replaces any money-back guarantee. From that point onwards, the only refund mechanisms available are: (a) refund in case of proven material breach by ORYNTECH SRL of its own obligations under the Terms of Use, evaluated on a case-by-case basis; (b) service credits due under the Service Level Agreement; (c) the exceptional circumstances mechanism described in Section 7 below; or (d) any non-waivable statutory right that may apply to genuine Consumers under Section 8 below.

## 4. SCOPE AND EXCLUSIONS — WHAT IS NOT REFUNDABLE

### 4.1 General Principle

The risk-reversal and refund mechanisms described in this Policy cover exclusively defects in the technical performance and delivery of the Services by ORYNTECH SRL. They do not cover, and no refund will be granted on the basis of, any commercial, financial, operational, or strategic outcome obtained by the Client through use of the Services.

The commercial success of the Client's business depends on a wide range of factors that lie entirely outside ORYNTECH SRL's control, including without limitation: the quality, demand, and pricing of the Client's products or services; the Client's marketing, sales, and follow-up execution; the Client's market positioning, branding, and target audience selection; the Client's actual use of the Platform, implementation effort, and team training; the Client's advertising spend, ad creative, and traffic quality; the Client's industry, geography, seasonality, and competitive environment; and general market and economic conditions.

### 4.2 Specific Non-Refundable Situations

Without limiting the generality of Section 4.1, refund requests based on any of the following circumstances will be declined:

- Lack of clients, leads, sales, conversions, bookings, or revenue generated through use of the Services;
- Return on investment that does not meet the Client's expectations;
- Failure of the Client's own marketing, advertising, or sales campaigns;
- Lack of time, internal resources, technical knowledge, or team capacity to implement, maintain, or use the Services;
- Voluntary cancellation, change of business strategy, pivot, downsizing, or decision to cease the Client's business;
- Dissatisfaction with the speed of implementation, the look and feel of templates, or subjective preferences relating to the Platform;

- Non-use, infrequent use, or partial use of the Platform after activation;

- Issues caused by third-party platforms, integrations, telecommunications carriers, advertising networks, payment processors, or any other infrastructure outside ORYNTECH SRL's reasonable control;
- Issues caused by the Client's own configuration choices, third-party agencies engaged by the Client, or modifications made by the Client outside the scope of ORYNTECH SRL's onboarding deliverables;
- Regulatory, compliance, or content moderation actions by third-party platforms (e.g. Meta, Google, TikTok, telecom carriers) affecting the Client's accounts, ads, or messaging;
- Force Majeure Events as defined in Section 12 of the Terms of Use.

### 4.3 Categorically Non-Refundable Items

Regardless of the plan or the timing of the request, the following items are non-refundable under all circumstances:

- Usage Fees: SMS, email, outbound and inbound telephony, premium action triggers, Content AI, Workflow AI, Conversation AI charges, and any other consumption-based fees;
- Setup, configuration, onboarding, or implementation fees, where separately charged;
- Subscription Fees for any monthly billing cycle after the 30-Day Free Trial has converted into a paid Kickstart Plan;
- The annual Subscription Fee after the 30-Day Free Trial has converted into a paid Dominate Plan;
- Any third-party costs passed through to the Client (e.g. domain registrations, paid integrations, premium templates, third-party AI credits);
- Any amounts outstanding at the time of a refund request not related to the eligible billing period.

By way of exception to the above, the non-refundability provided for in this Section 4.3 does not apply and may not be invoked to the extent that it would have the effect of excluding ORYNTECH SRL's liability for a material breach of contractual obligations, fraud, or gross negligence proven against ORYNTECH SRL, in accordance with Art. 1355 of the Civil Code, which prohibits the contractual exclusion or limitation of liability for damage caused intentionally or through gross negligence.

This exclusion applies in addition to, and without limiting, the disclaimers set out in Section 10.2 of the Terms of Use and the Earnings Disclaimer.

## 5. DOMINATE PLAN — 12-MONTH ANNUAL COMMITMENT AND POST-TRIAL TERMINATION

Once the Dominate Plan is activated following conversion of the Trial Period, the Client is bound by a twelve (12) consecutive month annual term commitment, with the annual Subscription Fee applicable to the Dominate Plan paid in advance for the entire term, in accordance with Section 4.3 of the Terms of Use. During this committed period:

- The annual Subscription Fee is due and payable in full on conversion and becomes fully earned, regardless of dissatisfaction, non-use, or change in business circumstances;

- Voluntary cancellation does not entitle the Client to a refund, in whole or in part, of the prepaid annual fee for the 12-month term, subject to Section 7 below and any non-waivable statutory rights;
- Any further amounts outstanding upon early termination (for example, unpaid Usage Fees or due renewal fees) become immediately due and payable in full;
- Unpaid balances may be referred to a debt recovery agent or pursued through legal proceedings, with statutory late payment interest applied pursuant to Law no. 72/2013 on combating late payment in commercial transactions.

After the annual 12-month term expires, the Dominate Plan automatically renews for a further annual term at the then-current annual fee and may be cancelled in accordance with Section 4.4 of the Terms of Use, with at least 30 calendar days' written notice prior to the renewal date.

## 6. CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment reversal through your card issuer or payment provider — other than in cases of genuinely unauthorised fraudulent transactions — while a valid contractual relationship exists and the standard refund procedures of this Policy are available, constitutes a material breach of the Terms of Use.

In the event of an unjustified chargeback, ORYNTECH SRL reserves the right to:

- Immediately suspend or terminate the Client's account without further refund and revoke all licences;
- Pursue recovery of all disputed amounts plus all associated chargeback fees imposed by Stripe or the card issuer, plus all reasonable legal and administrative costs;
- Apply statutory late payment interest at the rate applicable under Law no. 72/2013 from the date the original payment fell due;

- For Clients on the Dominate Plan, retain in full the annual Subscription Fee paid in advance for the committed 12-month term, with no refund;

- Submit dispute documentation to Stripe and the card issuer, including the Client's signed acceptance of these Terms, the Cure Procedure record (or absence thereof), Platform usage logs, communication history, and proof of services delivered;
- Initiate legal proceedings before the competent Romanian courts, in accordance with Section 15 of the Terms of Use;
- Report the Client to commercial credit reporting agencies and to industry-recognised bad-actor lists where lawful.

If you believe you have been charged incorrectly, you must contact ORYNTECH SRL at oryntechai@gmail.com and exhaust the standard refund procedures of this Policy before initiating any chargeback. ORYNTECH SRL is committed to resolving genuine billing errors promptly and fairly through direct communication.

## 7. EXCEPTIONAL CIRCUMSTANCES AND EX GRATIA REFUNDS

ORYNTECH SRL reserves the right, at its absolute and unreviewable discretion, to consider refund requests outside the standard mechanisms of this Policy in cases of documented exceptional circumstances. Such cases include, without limitation: (i) serious, prolonged, and documented Platform outages directly attributable to ORYNTECH SRL that materially prevent the Client from using the Services and that exceed the thresholds defined in the Service Level Agreement; or (ii) cases where ORYNTECH SRL is in proven material breach of its own obligations under the Terms of Use and the Cure Procedure has been complied with.

Any refund granted outside the standard mechanisms of this Policy is made ex gratia, on a case-by-case basis, without admission of liability, and does not create any precedent or general entitlement for the Client or for any other Client. ORYNTECH SRL retains the right to decline any such request without obligation to provide reasons.

## 8. CONSUMER STATUTORY RIGHTS

The Services of ORYNTECH SRL are designed, priced, and delivered as a B2B (Professional) offering. By subscribing, you confirm that you are acquiring the Services for purposes within your trade, business, craft, or profession, in accordance with Section 11.1 of the Terms of Use.

Where, notwithstanding the above, a Client genuinely qualifies as a Consumer under Government Ordinance no. 34/2014, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, and Directive 2011/83/EU on consumer rights, the following statutory rights apply:

- **Right of withdrawal:** Consumers have a 14-day right of withdrawal from a distance contract under Government Ordinance no. 34/2014. Both plans begin with a Free Trial Period, during which no amount is charged and cancellation is possible at no cost. By expressly requesting that the Services begin during the withdrawal period — which occurs when the Free Trial Period is activated (applicable to both plans) — you acknowledge and confirm that you expressly request performance of the contract to begin before the withdrawal period expires, and that you understand you will lose the right of withdrawal once the Services have been fully performed, in accordance with Art. 16(a) of Directive 2011/83/EU as transposed into Romanian law by Government Ordinance no. 34/2014, Art. 16(a). This loss of the right of withdrawal operates only to the extent that the Services have in fact been fully performed before withdrawal is exercised. If performance has begun but the Services have not yet been fully performed at the time of withdrawal (for example, in the case of an ongoing recurring subscription), the Consumer owes ORYNTECH SRL only the proportionate amount corresponding to the Services already supplied up to the time of withdrawal, and the balance paid in advance will be refunded, in accordance with Art. 14(3) of Directive 2011/83/EU.

- **Conformity of digital services:** If the Services are not in conformity with the contract within the meaning of Directive (EU) 2019/770, you have the right to request the bringing of the Services into conformity, a proportionate price reduction, or termination of the contract under the conditions and time limits set out in the Directive and Romanian implementing legislation.

- **Out-of-court dispute resolution:** Consumers in Romania may contact ANPC (Autoritatea Națională pentru Protecția Consumatorilor) at www.anpc.gov.ro. The European Online Dispute Resolution (ODR) platform, formerly operated by the European Commission at ec.europa.eu/consumers/odr, was permanently shut down as of 20 July 2025 under Regulation (EU) 2024/3228. Consumers in the EU may contact the competent national alternative dispute resolution (ADR) entity in their Member State directly.

The refund mechanisms described in this Policy are offered in addition to, and do not limit or exclude, any non-waivable statutory right that a genuine Consumer may have under applicable Romanian and EU law.

## 9. CANCELLATION AND REQUEST PROCEDURE

### 9.1 Form of Request

All cancellation requests, refund requests, and Cure Procedure notices must be submitted in writing by email to oryntechai@gmail.com. Verbal requests (by phone, in person, or through chat sessions with sales or support agents) are not accepted and will not be treated as valid for the purpose of triggering any refund mechanism, cancellation, or limitation period under this Policy.

### 9.2 Mandatory Information

Every written request must include: (i) the Client's full name and company name (legal entity, CUI/CIF if applicable); (ii) the email address associated with the ORYNTECH SRL account; (iii) the plan concerned (Kickstart or Dominate); (iv) a clear statement of the requested action (cancellation, refund, service credit, Cure Procedure notice); (v) the date of the relevant charge or activation; and (vi) for any refund or service credit request, reasonable evidence supporting the request (logs, screenshots, dates, times, and ticket references), and, where applicable, the date and reference of the notice submitted under the Cure Procedure.

### 9.3 Acknowledgement and Decision

ORYNTECH SRL will acknowledge receipt of any written request within 2 business days. A reasoned decision on the request will be communicated in writing within 10 business days from the date the request is complete (i.e. from the date the Client provides all required information). Time spent waiting for the Client to provide missing information does not count towards this 10 business day period and does not extend any limitation period running against the Client.

### 9.4 Effect of Cancellation

Upon confirmed cancellation processing, Platform access will be terminated within 24 hours. All effects of termination set out in Section 13.4 of the Terms of Use apply, including the Client's obligation to immediately cease use of the Platform and Program Materials and the survival of obligations identified in Section 13.5 of the Terms of Use.

## 10. AMENDMENTS, CONFLICTS, GOVERNING LAW AND CONTACT

### 10.1 Amendments

ORYNTECH SRL may amend this Refund Policy from time to time in accordance with Section 14 of the Terms of Use. Material changes will be notified by email to active Clients with at least 30 days' advance notice. The version applicable to a given refund request is the version in force at the time the relevant Subscription Plan was activated.

### 10.2 Conflict with Other Documents

In the event of any conflict between this Refund Policy and any other document forming the Contractual Framework, the order of precedence set out in Section 16 of the Terms of Use applies. In the event of a conflict between this Refund Policy and individual sales statements, marketing materials, support tickets, or chat communications, this Refund Policy prevails, in accordance with the No Oral Modification clause in Section 16 of the Terms of Use.

### 10.3 Governing Law and Jurisdiction

This Refund Policy is governed by Romanian law and applicable European Union law. Disputes arising under or in connection with this Policy are subject to the dispute resolution provisions in Section 15 of the Terms of Use, including exclusive jurisdiction of the courts of the Municipality of Craiova, Dolj County, Romania, for B2B Clients, subject to mandatory rights of Consumers.

### 10.4 Unusual Clauses — Separate Acceptance

In accordance with Art. 1203 of the Civil Code, unusual clauses contained in the Contractual Framework — including, without limitation, the exclusive jurisdiction clause in favour of the courts of Craiova (Section 10.3 above), the automatic annual renewal clause for the Dominate Plan (Section 5 above), the clauses on unilateral suspension or termination of the account without refund (Section 6 above), and the exclusions and limitations of the right to a refund (Section 4 above) — take effect against the Client only if the Client has expressly accepted them, in writing or by an equivalent electronic mechanism (for example, ticking a dedicated separate box or a separate signature), separately from general acceptance of the Contractual Framework.

### 10.5 Contact

For all enquiries, notices, or requests under this Refund Policy, please contact:

| Contact Detail | Information |
|---|---|
| Company | ORYNTECH SRL |
| CUI | 54180636 |
| Trade Registry | J16/15026/2026 |
| Registered Address | Municipiul Craiova, Str. Aristizza Romanescu, Nr. 7C, Corp C3, Spatiile 1, 2, 5, 6, Judet Dolj, Romania |
| Email | oryntechai@gmail.com |
| Phone | +40745612017 |
| Website | www.oryntech.ai |

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